Frequently Asked Questions (FAQs)

Ordering and Products:

Vita Wellness is an online platform dedicated to providing a wide range of wellness products to support a healthy lifestyle. We offer a curated selection of high-quality supplements, skincare, and lifestyle products to enhance your overall well-being.

To place an order, simply browse our website at www.vitawellness.co.za, select the products you wish to purchase, and proceed to checkout. Follow the easy steps to complete your order.

We accept various payment methods, including credit and debit cards as well as Instant EFT (Electronic Funds Transfer). Choose your preferred payment option during the checkout process.

Yes, we prioritize the security of your personal information. Our website employs encryption technology to safeguard your data, and we do not share your information with third parties.

We keep a lot of stock in our warehouse, and we're always adding to it. But it's possible that you'll order something that we don't have in stock right now.

If an item you ordered is out of stock, we will notify you promptly. You will have the option to choose an alternative product, wait for the item to be restocked, or receive a refund for the out-of-stock item. Our customer service team will assist you in finding the best solution to meet your needs. We strive to ensure that you have a smooth and satisfactory shopping experience with Vita Wellness.

Orders can be canceled or modified within 12 hours of placement. Contact our customer service team at support@vitawellness.co.za for assistance.

Shipping and Delivery:

Yes, we provide free delivery on orders totaling R400 or more. For orders below R400, a delivery fee of R80 will be applied.

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status of your delivery.

You have the option to update the address within a time frame of 12 hours after placing your order. Please ensure that your shipping details are accurate before finalizing your purchase. If you experience any difficulties, please reach out to our customer support team at support@vitawellness.co.za for help.

We aim to dispatch all orders within 1 - 2 working days of receiving payment. If payment is made via credit card, the transaction is processed automatically upon payment confirmation.

Courier delivery times are based on your location:

  • Main City Centers: 2 – 5 working days
  • Remote Areas: Up to 8 working days

When providing your delivery address, kindly ensure it is a location where someone trustworthy is available to accept the order at any time. A signature from any person at the delivery address confirms the completion of the delivery.

Unforeseen circumstances, such as adverse weather, road closures, or strikes, may occasionally impact delivery times. While such instances are rare, it's important to note that a 'late' delivery is not grounds for a refund or order cancellation. If your delivery exceeds the estimated times mentioned above, please contact us with your order number, and we will promptly investigate the matter.